Lanmark IT Service Pvt Ltd is established in 2008. The main objects of the company are to provide all
kinds of IT services to all the districts of Nepal.
Our Core Services:
1. IT Support: Offering technical assistance for various IT-related issues and ensuring smooth
operation of IT systems.
2. Sales and Maintenance: Selling and maintaining a variety of IT hardware and systems.
Product Offerings:
• Computers: Sales and support for desktop and laptop computers.
• CCTV Systems: Installation, maintenance, and support for surveillance cameras and security
systems.
• PABX Systems: Sales and support for Private Automatic Branch Exchange systems used for
telephone communication.
• Biometric Systems: Installation and maintenance of biometric access control systems, such as
fingerprint and facial recognition systems.
• UPS (Uninterruptible Power Supply): Sales and support for UPS systems to ensure continuous
power supply during outages.
• Web Designing and Web Hosting: Enhance your online presence with our creative web
designing services and secure web hosting solutions.
• Internet and Email Support: Stay connected and efficient with our reliable internet and email
support services, tailored to your operational requirements.
• Graphics Designing: Captivate your audience with visually compelling graphics and designs
crafted to reflect your brand identity
• AMC (Annual Maintenance Contracts): Ensure your IT infrastructure’s reliability with our
customizable AMC plans, covering maintenance and support.
• Training: we provide offline and online courses for eligible students for future IT carrier in Nepal
as well as over the world.
o Our Courses:
▪ Advance Level Networking including Server 2016 Domain Based Network
▪ MTCNA (Mikrotik Certified Networking Associates)
▪ CCNA (Cisco Certified Networking Associates)
▪ Advance Level of WordPress to develop Web Pages.

To provide its services successfully and efficiently, Lanmark IT Service Pvt Ltd makes use of technology in a
number of crucial ways, including:
1. Remote Support Tools Service: Utilizing remote desktop software and diagnostic tools allows
our technicians to troubleshoot and resolve IT issues quickly, even without being physically
present at the client’s location.
2. Advanced Monitoring Systems Service: Utilizing remote monitoring software Implementing real-
time monitoring solutions enables us to proactively manage and maintain IT infrastructure. This
helps in identifying and addressing potential issues before they impact operations.
3. Field Visit Support Service: Our IT technicians are always available for on-site support when
remote assistance isn’t sufficient.
4. After-Sales Service: We offer dedicated email support to assist clients with any post-purchase
inquiries or issues.
5. Phone Service: We also provide phone support to help clients resolve any issues they may
encounter.
6. Web Support: Having a comprehensive Q&A section in our Web Site can really help clients find
solutions quickly and reduce the number of support requests. If you ever need assistance with
improving or organizing that section, please visit our web site.

Depending on our needs, businesses usually utilize a variety of information systems to run our operations.
Below are a few typical categories of business information systems that we have employed.
1. Accounting Information Systems (AIS): Handles financial transactions and reporting. Examples
include Tally ERP, Karobar, and Microsoft One-Notes.
2. Document Management Systems (DMS): Manages electronic documents, workflows, and
collaboration. Examples include Microsoft SharePoint, Google Workspace, One Drive etc.

Businesses use a variety of procedures, policies, and technological tools to safeguard sensitive
data in order to guarantee the security of consumer information. Important tactics consist of:
1. Domain Networking with Centralize File Server: Domain networking with a centralized file
server enhances data security by centralizing access control, streamlining file management, and
providing robust protection against unauthorized access. This setup ensures that data is stored
securely, with access granted only to authorized users based on their roles within the network.
Regular backups and encryption further safeguard the data, making it a reliable and secure
solution for managing and protecting sensitive information.
2. (RAID) Mirroring: A mirroring system is used to protect data by creating an exact copy
of the primary data on a secondary storage device. In the event of an accidental crash or
failure of the primary system, the mirrored data remains intact and accessible, ensuring
that operations can continue with minimal disruption. This redundancy provides a crucial
layer of protection, helping to prevent data loss and ensuring business continuity.
3. Regular Scheduled backup: A regular scheduled backup system is implemented to
safeguard against hard disk crashes. By automatically backing up data at set intervals,
this system ensures that the most recent information is preserved and can be quickly
restored in the event of a hardware failure. This proactive approach minimizes the risk of
data loss and helps maintain business continuity.

Companies use customer feedback to improve their services by actively listening to and analyzing
the input provided by their customers. Here’s how they typically do it:
1. Collecting Feedback: Feedback is gathered through various channels such as
surveys, customer support interactions, and direct feedback forms on the company’s
website.
2. Communicating with Customers: Companies often communicate the changes they’ve made
back to their customers, showing that their feedback has been valued and acted upon.
3. Continuous Monitoring: Even after making improvements, companies continue to
monitor customer feedback to ensure the changes are effective and to identify new
areas for enhancement.

Managing information systems presents several challenges for companies, including:
1. Maintenance and Upgrades: It takes constant work and resources to keep
systems updated with the newest software, security patches, and technologies; this
frequently results in inconveniences or delays.
2. User Adoption and Training: It is essential to make sure staff members are
familiar with and well-trained in using the information systems.
3. Vendor Management: Managing relationships with third-party vendors who
provide or support information systems requires careful oversight to ensure
service quality, security, and compliance with contracts.

Companies stay updated with the latest technology trends through a variety of strategies:
1. Continuous Learning and Training: Companies engage in their employees’
continual training and professional development, ensuring they are up to date on the
newest tools, technologies, and industry best practices.
2. Monitoring Technology News and Publications: Companies can remain informed
about the most recent trends and advancements by following industry reports, white
papers, blogs, and technology news.
3. Partnering with Technology Providers: Building strong relationships with
technology vendors and partners can provide early access to new products, updates,
and innovations.
4. Utilizing Social Media and Online Communities: Engaging with online
communities, forums, and social media platforms dedicated to technology trends
allows companies to gather real-time information and insights from a broader
audience.

A company’s technology infrastructure is managed and supported by the IT department, which
ensures that it is in alignment with business objectives. This department plays a critical role in
the organization.
1. System Management and Maintenance: Overseeing and maintaining hardware,
software, and network systems to ensure they operate efficiently and effectively.
2. Technical Support: Providing support and troubleshooting for employees’ technical
issues, including hardware malfunctions, software problems, and network connectivity
issues.
3. Data Security: Implementing and managing security measures to protect company data
from unauthorized access, breaches, and cyber threats. This includes setting up firewalls,
encryption, and access controls.
4. Data Management and Backup: Managing data storage, ensuring data integrity, and
implementing backup and recovery solutions to protect against data loss and system failures
5. User Training and Education: Providing training and resources to employees on how to use
technology effectively and securely, including best practices for software and hardware usage.
6. Vendor Management: Managing relationships with technology vendors and service
providers, including negotiating contracts, overseeing service levels, and ensuring the
delivery of required products and services.